/* ===== Tickets — design épuré ===== */

.ticket-page {
  display: grid;
  gap: 20px;
  padding: 2px 0 28px;
}

.ticket-hero {
  max-width: 640px;
}

.ticket-kicker {
  margin: 0 0 6px;
  font-size: 0.72rem;
  letter-spacing: 0.14em;
  text-transform: uppercase;
  color: #7a8490;
  font-weight: 700;
}

.ticket-hero h3 {
  margin: 0 0 8px;
  font-family: var(--font-display, inherit);
  font-size: 1.6rem;
  letter-spacing: -0.02em;
}

.ticket-lead {
  margin: 0;
  color: #9aa3ad;
  line-height: 1.5;
  font-size: 0.95rem;
}

.ticket-layout {
  display: grid;
  grid-template-columns: minmax(0, 1.2fr) minmax(280px, 0.8fr);
  gap: 14px;
  align-items: start;
}

@media (max-width: 1100px) {
  .ticket-layout {
    grid-template-columns: 1fr;
  }
}

.ticket-create-panel,
.ticket-mine-panel {
  background: linear-gradient(180deg, rgba(255, 255, 255, 0.035), rgba(255, 255, 255, 0.018));
  border: 1px solid rgba(255, 255, 255, 0.09);
  border-radius: 18px;
  padding: 18px;
  box-shadow: 0 10px 30px rgba(0, 0, 0, 0.18);
}

.ticket-create-panel h4,
.ticket-mine-panel h4 {
  margin: 0 0 14px;
  font-size: 0.95rem;
  letter-spacing: 0.02em;
}

.ticket-type-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 10px;
}

.ticket-type-card {
  display: grid;
  gap: 6px;
  text-align: left;
  padding: 16px 14px;
  border-radius: 14px;
  border: 1px solid rgba(255, 255, 255, 0.1);
  background: rgba(8, 10, 14, 0.45);
  color: inherit;
  cursor: pointer;
  transition:
    border-color 0.18s ease,
    background 0.18s ease,
    transform 0.18s ease,
    box-shadow 0.18s ease;
}

.ticket-type-card:hover {
  border-color: rgba(90, 170, 255, 0.45);
  background: rgba(50, 110, 200, 0.12);
  transform: translateY(-2px);
  box-shadow: 0 8px 20px rgba(0, 0, 0, 0.25);
}

.ticket-type-card strong {
  font-size: 0.95rem;
}

.ticket-type-card em {
  font-style: normal;
  font-size: 0.78rem;
  color: #8b939c;
  line-height: 1.35;
}

.ticket-form-head {
  display: flex;
  align-items: center;
  gap: 10px;
  margin-bottom: 14px;
}

.ticket-form-head h4 {
  margin: 0;
}

.ticket-form {
  display: grid;
  gap: 12px;
}

.ticket-media-block {
  display: grid;
  gap: 8px;
  padding: 14px;
  border-radius: 14px;
  border: 1px solid rgba(255, 120, 120, 0.35);
  background: rgba(120, 30, 40, 0.12);
}

#ticket-target-field[hidden],
#ticket-platform-field[hidden] {
  display: none !important;
}

.ticket-media-block[hidden] {
  display: none !important;
}

.ticket-chat[hidden],
.ticket-chat-form[hidden],
.ticket-chat-lock[hidden],
#ticket-form-view[hidden],
#ticket-picker-view[hidden] {
  display: none !important;
}

.ticket-media-block strong em {
  color: #ff8b8b;
  font-style: normal;
}

.ticket-media-block p {
  margin: 0;
  font-size: 0.82rem;
  color: #9aa3ad;
}

.ticket-media-preview {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.ticket-media-chip {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 6px 10px;
  border-radius: 999px;
  background: rgba(0, 0, 0, 0.4);
  border: 1px solid rgba(255, 255, 255, 0.1);
  font-size: 0.78rem;
}

.ticket-media-chip button {
  border: 0;
  background: transparent;
  color: #ff8a8a;
  cursor: pointer;
  font-size: 1rem;
  line-height: 1;
}

.ticket-mine-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  margin-bottom: 12px;
}

.ticket-mine-head h4 {
  margin: 0;
}

.ticket-mine-list,
.ticket-admin-list {
  display: grid;
  gap: 10px;
}

.ticket-card {
  display: grid;
  gap: 8px;
  width: 100%;
  text-align: left;
  padding: 14px;
  border-radius: 14px;
  border: 1px solid rgba(255, 255, 255, 0.09);
  background: rgba(8, 10, 14, 0.4);
  color: inherit;
  cursor: pointer;
  transition:
    border-color 0.15s ease,
    background 0.15s ease,
    transform 0.15s ease;
}

.ticket-card:hover {
  border-color: rgba(90, 170, 255, 0.4);
  background: rgba(40, 90, 170, 0.12);
  transform: translateY(-1px);
}

.ticket-card-top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
}

.ticket-card strong {
  font-size: 0.92rem;
}

.ticket-card p {
  margin: 0;
  color: #9aa3ad;
  font-size: 0.84rem;
  line-height: 1.4;
  display: -webkit-box;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
  overflow: hidden;
}

.ticket-card-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  align-items: center;
  font-size: 0.74rem;
  color: #8b939c;
}

.ticket-status-pill,
.ticket-tag {
  display: inline-flex;
  align-items: center;
  padding: 4px 9px;
  border-radius: 999px;
  font-size: 0.7rem;
  font-weight: 700;
  letter-spacing: 0.02em;
  border: 1px solid rgba(255, 255, 255, 0.12);
  background: rgba(255, 255, 255, 0.06);
}

.ticket-status-pill.is-pending {
  color: #ffd27a;
  border-color: rgba(255, 200, 100, 0.35);
  background: rgba(255, 180, 60, 0.12);
}

.ticket-status-pill.is-en_traitement {
  color: #9fd4ff;
  border-color: rgba(100, 180, 255, 0.4);
  background: rgba(70, 150, 255, 0.14);
}

.ticket-status-pill.is-transfert {
  color: #d7b8ff;
  border-color: rgba(180, 120, 255, 0.4);
  background: rgba(140, 90, 255, 0.14);
}

.ticket-status-pill.is-closed {
  color: #aab3bd;
  border-color: rgba(255, 255, 255, 0.15);
}

.ticket-tag {
  color: #c9d0d8;
  max-width: 220px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

/* Modal */
.ticket-view-card {
  width: min(760px, 96vw);
  max-height: min(90vh, 920px);
  display: flex;
  flex-direction: column;
  overflow: hidden;
  border-radius: 18px !important;
  background: #12151c !important;
  border: 1px solid rgba(255, 255, 255, 0.1) !important;
}

.ticket-view-scroll {
  display: flex;
  flex-direction: column;
  flex: 1;
  min-height: 0;
  overflow: hidden;
}

.ticket-view-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
  padding-bottom: 12px;
  border-bottom: 1px solid rgba(255, 255, 255, 0.08);
}

.ticket-view-head .eyebrow {
  margin: 0;
  color: #8b939c;
  font-size: 0.72rem;
  letter-spacing: 0.1em;
  text-transform: uppercase;
}

.ticket-view-head h3 {
  margin: 4px 0 8px;
  font-size: 1.2rem;
}

.ticket-view-tags {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  min-height: 0;
}

.ticket-view-body {
  padding: 12px 0;
  display: grid;
  gap: 10px;
  overflow: visible;
  max-height: none;
  flex-shrink: 0;
}

.ticket-view-body .ticket-section {
  background: rgba(255, 255, 255, 0.035);
  border: 1px solid rgba(255, 255, 255, 0.06);
  border-radius: 12px;
  padding: 12px 14px;
}

.ticket-view-body .ticket-section strong {
  display: block;
  font-size: 0.7rem;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  color: #8b939c;
  margin-bottom: 6px;
}

.ticket-view-body .ticket-section p {
  margin: 0;
  line-height: 1.45;
  color: #e6ebf1;
  white-space: pre-wrap;
}

.ticket-view-media {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(110px, 1fr));
  gap: 10px;
}

.ticket-proof-thumb {
  position: relative;
  display: block;
  width: 100%;
  aspect-ratio: 1;
  border: 1px solid rgba(255, 255, 255, 0.12);
  background: #0b0d12;
  border-radius: 12px;
  overflow: hidden;
  cursor: pointer;
  padding: 0;
  color: #dce3ea;
}

.ticket-proof-thumb img,
.ticket-proof-thumb video {
  width: 100%;
  height: 100%;
  object-fit: cover;
  display: block;
  pointer-events: none;
}

.ticket-proof-thumb .ticket-proof-fallback {
  display: grid;
  place-items: center;
  height: 100%;
  font-size: 0.75rem;
  padding: 8px;
  text-align: center;
  color: #9aa3ad;
}

.ticket-proof-thumb .ticket-proof-zoom {
  position: absolute;
  right: 6px;
  bottom: 6px;
  padding: 3px 7px;
  border-radius: 999px;
  background: rgba(0, 0, 0, 0.65);
  font-size: 0.68rem;
  font-weight: 700;
  letter-spacing: 0.04em;
  text-transform: uppercase;
}

.ticket-chat {
  display: grid;
  grid-template-rows: 1fr auto;
  gap: 10px;
  border-top: 1px solid rgba(255, 255, 255, 0.08);
  padding-top: 12px;
  flex: 1;
  min-height: 220px;
}

.ticket-chat[hidden] {
  display: none !important;
}

.ticket-chat-form {
  display: grid;
  grid-template-columns: 1fr auto;
  gap: 8px;
  align-items: end;
}

.ticket-chat-form[hidden] {
  display: none !important;
}

.ticket-chat-lock {
  margin: 0;
  font-size: 0.85rem;
  color: #c9a45c;
  padding: 10px 12px;
  border-radius: 12px;
  background: rgba(180, 130, 40, 0.1);
  border: 1px solid rgba(200, 150, 60, 0.25);
}

.ticket-chat-lock[hidden] {
  display: none !important;
}

.ticket-chat-messages {
  display: flex;
  flex-direction: column;
  justify-content: flex-end;
  gap: 10px;
  min-height: 180px;
  max-height: 280px;
  overflow-x: hidden;
  overflow-y: auto;
  -webkit-overflow-scrolling: touch;
  padding: 4px 2px 8px;
}

.ticket-msg {
  display: grid;
  gap: 5px;
  padding: 11px 13px;
  border-radius: 14px;
  max-width: 78%;
  border: 1px solid transparent;
}

/* Tes messages = droite */
.ticket-msg.is-mine {
  justify-self: end;
  margin-left: auto;
  align-self: flex-end;
}

/* Messages des autres = gauche */
.ticket-msg.is-other {
  justify-self: start;
  margin-right: auto;
  align-self: flex-start;
}

/* Couleurs : staff bleu / membre neutre */
.ticket-msg.is-member {
  background: rgba(255, 255, 255, 0.06);
  border-color: rgba(255, 255, 255, 0.1);
}

.ticket-msg.is-staff {
  background: linear-gradient(145deg, rgba(40, 110, 220, 0.42), rgba(30, 80, 180, 0.28));
  border-color: rgba(110, 180, 255, 0.45);
  box-shadow: 0 6px 18px rgba(30, 90, 200, 0.18);
}

.ticket-msg-head {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  align-items: baseline;
  font-size: 0.72rem;
  color: rgba(220, 230, 240, 0.7);
}

.ticket-msg-head strong {
  color: #f2f6fb;
  font-size: 0.82rem;
}

.ticket-msg-role {
  font-weight: 700;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  font-size: 0.65rem;
}

.ticket-msg.is-staff .ticket-msg-role {
  color: #9fd0ff;
}

.ticket-msg.is-member .ticket-msg-role {
  color: #b7c0ca;
}

.ticket-msg-body {
  margin: 0;
  white-space: pre-wrap;
  line-height: 1.45;
  font-size: 0.92rem;
  color: #eef3f8;
}

.ticket-msg-foot {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  align-items: center;
  font-size: 0.7rem;
  color: rgba(200, 210, 220, 0.65);
}

.ticket-msg-read {
  font-weight: 700;
  color: #7ec8a0;
}

.ticket-msg-read.is-unread {
  color: rgba(180, 190, 200, 0.7);
  font-weight: 600;
}

.ticket-chat-form textarea {
  width: 100%;
  border: 1px solid rgba(255, 255, 255, 0.12);
  background: rgba(0, 0, 0, 0.35);
  border-radius: 12px;
  padding: 11px 12px;
  color: var(--text, #fff);
  resize: vertical;
  min-height: 48px;
}

.ticket-view-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  justify-content: flex-end;
  padding-top: 12px;
  border-top: 1px solid rgba(255, 255, 255, 0.08);
  margin-top: 4px;
}

.ticket-transfer-panel {
  display: grid;
  gap: 10px;
  margin-top: 10px;
  padding: 12px;
  border-radius: 12px;
  border: 1px solid rgba(180, 120, 255, 0.35);
  background: rgba(100, 60, 180, 0.12);
}

.ticket-transfer-panel[hidden] {
  display: none !important;
}

.ticket-transfer-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  justify-content: flex-end;
}